FAQs

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What language barriers should I expect?

Language differences can affect communication. Consider: Hiring someone with basic English or local language skills Using translation apps Offering language training if needed
What are common mistakes employers make?

Not setting clear expectations Failing to provide adequate rest or space Underpaying or withholding wages Ignoring legal obligations
How much does a live-in maid cost?

Costs vary by: Country of employment Nationality of the helper (e.g., Filipino, Indonesian, Nigerian, Ethiopian) Experience level Language skills
What kind of basic qualifications should I expect as an employer?

As a licensed recruitment agency we they help with: Vetting candidates Visa and work permit assurance Contract drafting Training and placement Managing replacements Managing complaints
What are the Employer's (homeowners) responsibilities?

Employers must provide: A private room Three nutritious meals a day Clean bedding and basic living amenities This is usually included in the employment terms.
What happens if the live-in maid gets sick or injured?

Employers are generally responsible for: Medical expenses Providing time off
What are the domestic helpers responsibilities?

Domestic helpers may provide some or all of the following duties depending on their skills and abilities as defined on their profile and as will be written in the contract: Duties may include: Cleaning and maintaining the house Cooking meals Laundry and ironing Grocery shopping Childcare or elder care (if specified) Taking care of pets This is usually included in the employment terms.
How many hours does a live-in maid work per day?

Typically, a live-in helper works 8–12 hours per day , depending on the agreement and as written in the contract. In addition they receive rest days as well as regulated working hours.
Is a contract necessary?

Yes. A written contract helps define the responsibilities of all Parties pertaining to: Working hours Salary and payment schedule Days off Job responsibilities Termination policies Legal compliance
How many days off should a live-in maid get?

One full day off per week , but will be taken on the principle of accumulated leave (26 days of work, 4 days of rest). Days off are paid.
Can a live-in maid travel with the family?

Yes, especially if it's part of the job description. Employers should clarify: Travel allowances Extra compensation Accommodation and food during trips
How do I handle conflicts or complaints with my live-in maid?

Communicate clearly and respectfully Set expectations from the beginning Refer to the contract for resolution procedures Reach out to us for mediation services or replacement
What legal documents are needed?

Common documents include: Work permit or employment visa Passport and ID copy Employment contract Police clearance Medical fitness certificate
Can a live-in maid bring family members to live with her?

Generally, no. Most domestic helper visas do not allow dependents to accompany the worker unless specifically permitted by the Employer.
Can a live-in maid quit or change jobs?

Live-In helpers cannot change jobs freely while under contract unless: The employer agrees The contract ends Legal provisions allow transfer under certain conditions
What happens at the end of the contract?

Options include: Renewing the contract Requesting another domestic helper