FAQs

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What language barriers should I expect?

Language differences can affect communication. Consider: Hiring someone with basic English or local language skills Offering language training if needed
What are common mistakes employers make?

Not setting clear expectations Failing to provide adequate rest or space
How much does a live-in maid cost?

Costs vary by: Nationality of the helper (e.g., Filipino, Indonesian, Nigerian, Ethiopian) Experience level
What kind of basic qualifications should I expect as an employer?

As a licensed recruitment agency we help with: Vetting candidates Visa and work permit assurance Contract drafting Training & capacity building Managing replacements Managing complaints
What are the Employer's (homeowners) responsibilities?

Employers must provide: Private space Three nutritious meals a day Clean bedding and basic living amenities This is usually included in the employment terms.
What are the domestic helpers responsibilities?

Duties may include: Cleaning and maintaining the house Laundry Childcare or elder care (if specified) Taking care of pets (if specified)
Is a contract necessary?

Yes. A written contract helps define the responsibilities of all Parties pertaining to: Salary and payment terms Days off Job responsibilities Termination policies Legal compliance Replacement policy
How many days off should a live-in maid get?

Days off are taken based on the principle of accumulated leave (26 days of work, 4 days of rest). Days off are paid.
How do I handle conflicts or complaints with my live-in maid?

Communicate clearly and respectfully. Set expectations from the beginning. Refer to the contract for resolution procedures. Reach out to us for mediation services or replacement.
What legal documents are needed?

Common documents include: Work permit or employment visa Passport and ID copy Employment contract
What happens at the end of the contract?

Options include: Renewing the contract Requesting another domestic helper